Frequently Asked Questions
A small collection of commonly asked questions regarding orders, shipping,
personalised requests, and how the cottage gently operates 🌿
When will my order be shipped?
Orders are typically packed and shipped within 2 to 5 business days.
During collection launches, sales, or busy periods, processing times
may be slightly longer as every parcel is packed carefully by hand.
Once your parcel has been shipped, you will receive tracking information via email.
Do you ship internationally?
Yes 🌍
Thistle Bloom Cottage offers both Australian and international shipping.
Shipping costs and delivery times vary depending on your location and
local postal services. International customers are responsible for any
customs fees, taxes, or import duties that may apply within their country.
Tracking information will be provided once your parcel has been shipped.
Every parcel is packed with great care and intention before beginning
its journey to you 🌿
Do you offer express shipping?
Yes.
Express shipping is available at an additional cost. Shipping prices
will vary depending on parcel weight, size, and delivery location.
If you require express postage, please ensure the express shipping option
is selected during checkout where available.
Please note that processing times may still apply during busy periods,
collection launches, or high order volume.
Are the crystals in the photos the exact piece I will receive?
Yes. Unless otherwise stated, you will receive the exact intuitively
chosen piece shown in the photographs.
Do you offer personalised or customised orders?
Yes 🌿
Personalised crystal selections, intuitively chosen pieces, gift boxes,
and customised orders are available depending on current stock and time capacity.
If you are searching for something specific, creating a meaningful gift,
or wanting a more personalised experience, you are welcome to reach out
through the contact form with as much detail as possible.
Please note that response times may vary during busy periods as
Thistle Bloom Cottage is lovingly run by one person.
Do you offer refunds or returns?
Due to the delicate and intuitive nature of crystals and small business
operations, returns and change of mind refunds are not accepted.
If your parcel arrives damaged, please contact us within 48 hours of
delivery with clear photographs so we can assist you.
Can you help me choose a crystal?
The Crystal Apothecary pages have been thoughtfully written to help guide
you intuitively toward pieces that resonate with you.
At this time, personalised crystal recommendations are limited due to
high message volume.
How should I care for my crystals?
Avoid prolonged water exposure, direct sunlight for sensitive stones,
and harsh cleaning products.
Gentle cleansing methods such as smoke cleansing, moonlight, sound,
or intention setting are recommended.
Can I request custom sourcing or holds?
Custom sourcing requests and holds are limited and may not always be
available depending on stock and time capacity.
Why haven’t I received a reply to my email?
Thistle Bloom Cottage is lovingly run by one person while also balancing
motherhood, home life, and creative work.
Many common questions regarding shipping, processing times, and products
are answered here within the website.
Due to the volume of messages received, response times may vary and not
all emails can be answered individually.
Thank you deeply for your patience and understanding 🌿
A Gentle Note Before Reaching Out
Thistle Bloom Cottage is a small, independently run space created from a
genuine love of crystals, beauty, nature, and meaningful connection.
This business was never created with the intention of becoming a large
corporation or chasing endless sales growth. It exists to connect with
like minded souls who find comfort, beauty, and resonance within these pieces.
Because of this, unsolicited marketing emails, SEO services, business
growth pitches, and sales offers are respectfully declined.
Thank you for honouring the quiet and intentional nature of this space 🌿
